Every Divino product is thoughtfully crafted using premium materials and skilled workmanship. We proudly stand by the quality of what we make.
Your purchase is covered under a 1-year warranty from the date of delivery against manufacturing defects and workmanship issues, including stitching, hardware, zippers, and structural faults arising under normal use.
Each piece is made from genuine leather. Natural grains, marks, and slight variations in texture or colour are not defects, but a hallmark of authenticity and craftsmanship.
What’s Covered
- Manufacturing defects in leather or construction
- Stitching and workmanship-related issues
- Hardware or zipper defects due to faulty manufacturing
What’s Not Covered
- Natural ageing, patina development, or leather character changes
- Scratches, scuffs, or marks from regular use
- Damage caused by water exposure, accidents, or misuse
- Improper storage or unauthorised repairs
If you experience an issue within the warranty period, please contact our support team with your order details and clear images of the concern. Our team will review the request and offer a repair or replacement where applicable.
Crafted for life, backed by responsibility.
