GENERAL
This website with the URL of carrydivino.com ("Website/Site") is operated by GREENWOOD DESIGN PVT LTD ("We/Our/Us").
We are committed to delivering the order placed by you within the given period and in accordance with this Shipping Policy ("Policy").
Currently, we offer shipping within India on all our products, subject to the provisions of this Policy.
By using this Website, you agree to be bound by the terms contained in this Policy without modification. If you do not agree, you are advised not to transact on this Website.
All payments on this Website are made in Indian Rupees (INR) and are inclusive of taxes. Payments made via international cards may be converted to your local currency by your provider at applicable rates.
All orders are subject to product availability. If an item is not in stock at the time of your order, we will notify you and issue a full refund using your original payment method.
We strive to deliver products in a timely and reliable manner. Please review this Policy before making a purchase to understand your rights and expectations.
DEFINITIONS
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"Customer" – Any individual who buys products for personal use and not for resale.
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"Website" – Refers to the domain www.carrydivino.com
SHIPPING
- Enjoy FREE Standard Shipping on all orders across India.
- Orders are processed within 1–2 business days and shipped via our trusted logistics partners such as Delhivery, Bluedart, Xpressbees and DTDC.
- You will receive a confirmation email with tracking details once your order is dispatched.
- Estimated delivery time: 4–7 business days, depending on your location.
SHIPPING UPDATES
Once your order is shipped, you will receive notifications including the courier tracking details via:
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Email
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WhatsApp
HANDLING TIME
We generally take up to 3 business days to process and dispatch products from the date of order. We make every effort to dispatch as early as possible.
DELIVERY TIMEFRAME
Estimated delivery time is 4–7 business days from the dispatch date, depending on the delivery location.
Please note: external factors (e.g., weather, local issues, logistics delays) may cause variations.
OTHER RULES
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If you wish to change your shipping address, inform us within 12 hours of placing the order by emailing support@carrydivino.com.
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Address change requests cannot be fulfilled once the order is processed.
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While we try to ship all items together, separate shipments may occur due to product availability or packaging requirements.
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Cash on Delivery (COD) is available for select products and locations. Alternate payment options at delivery include UPI, Wallets, Cards (if supported by courier).
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Partial refunds are not permitted.
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We work with logistics partners of repute, but we are not liable for any action or inaction of delivery personnel.
SHIPPING RESTRICTIONS
Some products may not be shipped to certain pin codes or regions. Any restrictions will be communicated at checkout.
MISSING OR LOST PACKAGES
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If the package is lost during transit, we will provide a free replacement or refund.
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If the package is delayed or held by the courier, customers must contact the courier provider before approaching us.
WRONG OR INCOMPLETE ADDRESS
You are responsible for providing complete and accurate shipping information. Orders delayed or undelivered due to incorrect addresses will not be eligible for refunds or reshipment.
RETURN & REFUND
For full return and refund conditions, please refer to our Return & Refund Policy.
CHANGES TO THIS POLICY
We may update this Shipping Policy from time to time. Please review it before making transactions. Continued use of our services constitutes agreement with the latest terms.
FORCE MAJEURE
We are not liable for any shipping delays or failures caused by events beyond our control, including natural disasters, legal restrictions, pandemic, strikes, wars, or similar disruptions.
CONTACT US
For any shipping-related concerns, reach out to:
📧 Customer Care: support@carrydivino.com
