7-Day Easy Returns & Exchanges
Because your experience matters, Divino offers a 7-day window from delivery to process returns or exchanges on full-priced items.
Full-Priced Items:
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Exchange — Free forward shipping for the replacement item.
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Return — Customers opting for a refund must bear a reverse shipping charge of ₹200.
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Refunds for prepaid orders will be credited back to the original payment method. COD order refunds will be processed via bank transfer.
Discounted or Sale Items:
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Exchange Only (Once) — Discounted items are not eligible for refunds, but can be exchanged once within 7 days.
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For exchanges on discounted items, the customer is responsible for:
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Reverse pickup: ₹200
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Forward shipping: ₹120
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If the replacement item costs more, you can pay the difference. If it costs less, the balance will be issued as store credit.
How to Initiate a Return or Exchange
Simply email us at support@carrydivino.com or whatsapp us on our official number +91-XXXXXXXXXX within 7 days of receiving your order. Please include your order number, details of your request, and any relevant photos if needed. We’ll guide you through the process.
Additional Terms
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Items must be returned in original condition, unused, with all tags attached and in original packaging.
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Discounted items are strictly exchange-only—no refunds permitted.
CONTACT US
If you have any concerns, queries, or feedback related to returns or refunds, please contact:
Customer Support Email:
📧 support@carrydivino.com
